Refund Policy

Scope

This policy applies to digital subscriptions and one-time credit packs purchased through this service. The payment provider identified at checkout or on your receipt may also apply its own terms. Mandatory consumer law in your location takes priority over this policy.

Cancellation Is Not a Refund

After signing in, you can cancel a subscription under Settings → Subscriptions. Cancellation stops future renewals according to the status returned by the payment provider. It does not automatically refund a completed charge or create a prorated refund for unused time or credits. Check the subscription page after submitting to confirm that its status changed.

Site-Credit Returns Versus Cash Refunds

When a generation fails, or its output does not pass an enabled safety check, the system normally returns the site credits charged for that task. This is not a cash refund of the original payment.

If those credits are not returned automatically, submit a ticket with the task ID. Do not initiate a payment dispute solely because one generation failed.

Refund Eligibility

Please submit a request within 7 calendar days after the relevant charge whenever possible. We review payment records, the credit ledger, and service status. A refund may generally be considered when:

• you were charged more than once, or the amount or currency was clearly incorrect;
• payment succeeded but the related subscription or credits were not delivered within a reasonable time;
• none of the paid credits granted by a new purchase or renewal have been consumed;
• a prolonged failure attributable to us made the purchased core service unusable and we could not restore it within a reasonable time; or
• applicable law otherwise requires a refund.

For an unauthorized or unrecognized charge, contact support immediately and secure your payment account. The payment provider may require identity or transaction verification.

Normally Ineligible

Unless applicable law requires otherwise, we normally do not provide cash refunds for:

• free or promotional credits;
• paid credits that were wholly or partly used, expired, or became invalid;
• a successfully completed generation that did not match a subjective or aesthetic preference;
• requests rejected or restricted because a prompt, input image, or output image violated the Acceptable Use Policy;
• problems caused by the user's device, network, incorrect operation, third-party account, or an outage outside our control;
• a forgotten cancellation when paid credits from the renewal period have already been used; or
• exchange-rate differences, card-issuer fees, taxes, or processor charges that we cannot return.

How to Request a Refund

Submit a refund request through the support channels below and include:

• your account email;
• the order or subscription number;
• payment provider, payment date, amount, and currency; and
• the reason and relevant screenshots, but never a full card number, password, or payment secret.

We will acknowledge the request or ask for missing information within 3 business days. A complex investigation may take longer, and acknowledgement does not guarantee approval.

Refund Outcome and Revocation of Benefits

An approved refund is sent to the original payment method. The provider, bank, and region control when funds appear; this commonly takes several additional business days.

The current system uses a conservative entitlement-reversal rule. If the payment provider confirms any full or partial refund for an order, all remaining credits and subscription benefits granted by that order may be revoked rather than retained in proportion to the refund. The related subscription is canceled, and paid account capabilities may be temporarily held until the ledger has been manually reviewed.

When Creem processes the payment, Creem is the Merchant of Record and carries out the refund through its procedures; also review the Creem Buyer Terms. Other payments are handled by the provider shown at checkout and on the receipt.

Chargebacks and Disputes

Please give support an opportunity to resolve the issue first. A direct chargeback can cause the related benefits to be revoked, the subscription to be paused, or the account to enter payment review. This does not limit any dispute right you have under applicable law.

Changes to This Policy

We may update this policy for product, payment-provider, or legal changes. Updated terms apply to purchases made after they take effect unless mandatory law requires otherwise.